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Terms of Service

Store Terms & Conditions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

FEEDBACK, COMMENTS AND INCENTIVES

For data reasons - feedback submitted by form held by Oh K! will be kept for 1 year from submission date. Once the year anniversary has passed your data will be destroyed. For UK and EU countries, your data is only stored if you have consented to the mailing list/email submission, otherwise you will be withdrawn and deleted from the mailing list and all CRM after 90 days.

Feedback submitted by reviews online for customer confidence will be held online permanently and only deleted if requested by the review. All reviews are held by YOTPO - Shopify Review APP.

Feedback & comments that include feedback incentives. In some cases we will hold incentives in support to drive feedback. In these cases, we have the right to withdraw these by chance and 'free sample' incentives if (1) low on stock, (2) technical difficulties which our out of our control. Please note, samples are not refundable nor exchangeable for cash value. Please ensure the correct address is used upon application. We will not re-send or refund samples if post is missing. Once information has been submitted please allow up to two weeks (UK/US) 3 weeks (ROW) to receive your sample. Territories will be allocated per an feedback incentive. If your country location does not apply, you will not be entered into the giveaway.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Oh K!, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
e maximum extent permitted by law.

Questions about the Terms of Service should be sent to us at happinesseveryday@ohklife.us.com.

Competition and Customer Incentives

1. Oh K! is part of Vivona Brands whose registered office is at 131-133 Upper Richmond Road, London, SW15 2TR .

2. The competition is open to residents of the United Kingdom aged 16 years or over except employees or affiliates of Oh K! and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3. There is no entry fee and no purchase necessary to enter social media competitions.

4. By entering our competitions via Instagram/Twitter & Facebook, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5. Route to entry for the competition and details of how to enter are via @ohk_life (Instagram) Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

6. Closing date for entry will be as noted on the competition post or caption. After this date the no further entries to the competition will be permitted.

7. No responsibility can be accepted for entries not received for whatever reason.
8. Competitions such as giveaways and brand partnerships have the right to hold data if needed for future services and competitions. No other retailers or brand partner ships are included unless stated.

9. The rules of the competition and how to enter are as follows:

i. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

ii. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize for these competitions as follows:

iii. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

iv. Winners will be chosen at random using an automated system.

v. The winner will be notified by email and/or DM on Twitter/Facebook within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

vi. The promoter will notify the winner when and where the prize can be collected / is delivered.

vii. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

viii. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

ix. The competition and these terms and conditions will be governed by [English/US/EU] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England/US/EU].

x. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK/EU] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

xi. Entry into the competition will be deemed as acceptance of these terms and conditions.

xii. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to @OHK_LIFE and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at http://ohklife.com.

Last Updated 16.03.2019 (World Panda Day Competition)
1. This prize draw is open to all UK/USA residents excluding:

a) Oh K! Employees;

b) Oh K! Temporary workers;

c) Oh K! Agency staff;

d) Oh K! Contractors or;

e) Anyone in any way professionally connected with the prize draw.

2. If you do not meet the criteria specified then your entry will not be deemed valid.

3. A purchase at any value is necessary.

4. The prize draw opens Saturday 16th March 2019 0:00am and closes on Saturday 16th March 2019 at 11.59pm (“Entry Period”).

5. To be eligible for the prize draw within the Entry Period entrants are required to: visit https://www.ohklife.com/ - https://www.ohklife.us.com / and place an order of any value.

6. Every online order you place will be counted as an entry to the prize draw

7. Entries received after the Entry Period will not be included in the prize draw.

8. To be eligible for the prize draws you must have opted-in/consented to email marketing.

9. To be eligible for the prize draw within the Entry Period entrants are required to: visit https://www.ohklife.com/ - https://www.ohklife.us.com / and place an order of any value.

10. All entrants who satisfy any of the above requirements will be automatically entered the prize draw.

11. The prize draw will be promoted on ohklife.com, ohklife.us.com, @ohk_life Instagram & Oh K! Twitter page.

12. The prize to be won is 1 chance to have your online basket refunded. 1 day during the Entry Period.

13. The prize draw will take place on Monday 18th March 2019. 10 winners will be chosen at random by Oh K! Team from all those entrants who have met the entry requirements for the prize draw. Successful entrants will receive a refund notification the same day. Please note winners orders cannot be amended nor cancelled. If customers wish to change delivery/shipping, please contact the team at happinesseveryday@ohklife.com and subject the email as PANDA FREE BASKET.

12. No alternative prizes (other than at Oh K!’s sole discretion) and there is no cash alternative to prizes.

13. The winners will be notified via Email on Monday 18th March 2019.

14. The winners will be refunded their basket amount by Monday 18th March 2019. Please note depending on banking, a refund can take up to 2-5 working days.

15. Oh K! will not be responsible or liable for any prize that is unclaimed, lost or declined.

16. Oh K! reserves the right to substitute the prizes offered (such prizes to be of equal or greater value) and/or alter the prize draw in any way, including cancelling or withdrawing the prize draw altogether.

17. Oh K! Reserves the right to withhold prizes in the event of non-compliance with these terms and conditions or if Oh K! deems, in its absolute discretion, there to have been any malpractice throughout the Entry Period.

19. Winners will be required to participate in any subsequent publicity as deemed appropriate by Oh K!.

20. All entry instructions form part of these terms and conditions. By entering the prize draw all entrants will be deemed to have accepted and be bound by these terms and conditions and by any other requirements set out in the promotional material. Non-compliance may render you ineligible to receive the prize.

21. All applicants acknowledge that, in the course of applying for this prize draw, certain information about them will be captured, electronically or otherwise, and will be transmitted to Oh K!. Accordingly, the applicant expressly agrees to the transfer of such personal information to Oh K! and that Oh K! (data controller) and any third party associated with the prize draw may use, store, process and transfer that information for the purpose of the prize draw.

22. All entrants hereby irrevocably assign all or any rights in the entries submitted to Oh K!, including but not limited to any intellectual property rights and/or any moral rights subsisting therein. The winning comments and associated names may be published on any of Oh K!’s online channels or in any internal Oh K! materials.

23. Unfortunately, the transmission of information via the internet is not completely secure. Although Oh K! will do its best to protect Personal Data, it cannot guarantee the security of Personal Data transmitted to it and any transmission is at your own risk.

24. Oh K!'s decision is final; no correspondence will be entered into.

25. By entering this prize draw you acknowledge and agree that this prize draw is in no way sponsored, endorsed or administered by, or associated with Instagram or Twitter.

Last Updated: 13.03.2018

ONLINE SURVEYS AND FORMS
Time to time, we would send out online surveys to our customers and mailing lists, so we are able to capture relevant feedback an data to improve the services we provide. If you receive an invite to fill out a feedback form, please read our T&C's below:

1. Oh K! is part of Vivona Brands whose registered office is at 131-133 Upper Richmond Road, London, SW15 2TR
2. The online form survey incentive is open to all UK, EU & US customers of Oh K! who have consented to our mailing list and have accepted email marketing at checkout.
3. Customers who are on the mailing list will receive an invite to take part on a online survey. This cannot be shared by a customer with any other applicants outside the mailing list.
4. Customer has to fill out all fields of the online including email address to bqualified into the giveaway or the incentive given.
5. You agree that all answers submitted are truthfully answered and are in the interest of improving the services we provide.
6. Incentives, prizes and giveaways cannot be exchanged for a refund or cash value.
7. All orders using the incentive are final and cannot be refunded or exchanged.
8. We keep the data for 1 year from submission date for all territories.
9. In some cases, feedback might be shared with third-parties. If this is the case, full consent and data will be provided upon filling out the survey. All other surveys are for internal use only to improve our services.
10. Prize may differ per a survey. Please read the survey detailing before applying.
11. Data is held under the compliance of our privacy policy. We use our data processor, Dotmailer, for all surveys.

REVIEWS
Want to leave us a review online, or get the chance to be featured? Before leaving your reviews, please read the T&C's below:

1. Oh K! is part of Vivona Brands whose registered office is at 131-133 Upper Richmond Road, London, SW15 2TR
2. The online review incentive is open to all UK, EU & US customers of Oh K! who have consented to our mailing list and have accepted email marketing at checkout.
3. Customer has to fill out all fields of the review including email address on the appropriate product page to be qualified into the giveaway.
4. One winner is chosen per a week. They will be contacted by happinesseveryday@ohklife.us.com via email for confirmation on delivery confirmation.
5. Winners are selected through an automated system.
6. This is only open to US, UK & EU customers only.
7. Prize includes $10 e-voucher which can be redeemed on any purchase over $20.00.
8. We will notify the winner directly for any delivery or stock issues arise if linked to their order.
9. Your basket cannot be amended, exchanged for full cash value.
10. Oh K! have the right to cancel any orders due to circumstances out of our control, including stock shortages or internal support.
11. Data is held under the compliance of our privacy policy. We use third party YOTPO as our review processor.
12. Our review incentive has no closing date – this is an ongoing data capture to help improve the online and product services we provide until further notice.